The Nigeria Civil Aviation Authority (NCAA) has commenced training for its consumer protection officers and the airlines’ staff representative on using the soon-be-launched consumer protection portal to solve real-time passenger complaints against airlines.

The two-day training began at the NCAA headquarters in Abuja and was opened by acting Director General, Captain CHRIS NAJOMO.

The NCAA boss said the portal building is a fulfilment of one of his action points for 2024 because it speaks to the ease of doing business environment the Authority is consciously creating.

He also said that the portal will ensure the on-time performance of all the airlines operating in Nigeria.