The Governor of the Central Bank of Nigeria (CBN), YEMI CARDOSO, has approved the Apex Bank’s reviewed service Charter.

This was disclosed in a statement issued by the CBN with the Service Charter said to be a requirement of the Business Facilitation Act 2022 for driving the ease of doing business in Nigeria.

According to the statement, it also enables the Bank to fully comply with the directives of SERVICOM Nigeria on the improvement of customer service delivery.

The CBN Governor reiterated the Bank’s commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable, and transparent.

The Service Charter also includes a standardized Customer Complaints Form for reporting service failure.