The Federal Government has ordered power distribution companies to deploy customer engagement platforms within the next three months, beginning from the 1^st of September.

It gave the order through the Nigerian Electricity Regulatory Commission, and explained that the directive became vital due to the failure of Discos in resolving the complaints of power users.

The directive was contained in a document from NERC where the regulator noted that it had conducted town hall meetings, public consultations and reviewed reports of complaints from electricity distribution licensees or Discos.

It said the meetings and consultations revealed that customers are dissatisfied with the rate of resolution of complaints filed with Discos.